Talktime Inc Essay Example | Topics and Well Written Essays - 1000 words

Talktime Inc - Essay Example This depicts formal authority and establishes how critical decisions are to be made. As the company has grown over the years, it has added a lot of staff to its teams and majority of them are hired on a permanent basis. This has added to the cost for the organization because of the additional training cost and remuneration of the new employees. Besides that, the permanent employees that have been with the company for many years do not like changes and are extremely resistant if any new change is brought about. This has become extremely detrimental for the company. Talktime also has rigid rules and procedures that have to be followed under all circumstances and deviations from the usual is not encouraged. There is no delegation whatsoever and every action has to be taken with the permission of the boss and the employees are not given the authority to do any thing at their own discretion. The tall structure of the organization also fosters a great degree of centralization where all the power and authority lies with the top management; this has brought about inefficiency and slow decision making. As Talktime is a telecom company, it has to keep abreast with the latest technological advances to be innovative and provide the best to its customers. However in recent years, it has been lagging behind in this department because the top management has huge job responsibilities and it is difficult for them to keep up technologically and make timely decisions. Talktime's organizational structure has brought about an individualistic culture where employees are only concerned with themselves and lack of communication causes a lot of friction and conflict in groups and teams. Employees are usually required to do mundane routine tasks and not empowered to initiate something on their own. There's also workforce diversity that causes jealousy and conflict among them. The reward system is also very rigid; very rarely is an employee rewarded in the form of a bonus or the like for a job well done; they are just paid their monthly salaries. This has made employees extremely de-motivated and frustrated and they feel threatened by any co-worker performing better than them and getting positive feedback from the manager. Conflict often arises when teamwork is essential and difference of opinion surface. This conflict results in poor performance and hampers the growth of the organization as a whole. The departments are inter-related and often two departments are working simultaneously or one department is dependant on the other, to begin work. The goals of each department are different and conflict occurs when the best solution for one department is harming the other department. Other than that, the resources of the organization are also limited and when two departments require the same resources, conflict occurs when one department feels that its needs are more important than the other. All this leads to constant quarreling, anger and bad performance overall. This is the reason why Talktime's performance has been suffering over the recent years and negative word has spread about it in the industry. As a human resource manager, the first thing that needs to done is to restructure the organization. The tall structure has been pre-dominant for many years and it is time now to bring about a change. It will be replaced by a flat structure where there are fewer